Returns Policy

You can return products (shipping at your cost) on most new, unopened items within fourteen (14) days of delivery for a full refund. We will be shouldering the return shipping fee if the product is defective due to our own. (When you received a wrong or damaged item, etc.).

The estimated time that you will be receiving your refund is within two (2) weeks upon giving your package to the return shipper. However in most cases, you will receive your refund faster than two weeks.

The time period consist of transit time for us to receive your return package from the shipper (2 to 7 working days), our processing time your return package once we received the item (1 to 3 working days), The bank processes our refund request usually takes around (1 to 4 working days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

If you have any further questions, please Contact Us directly.


Our shipment days is generally within 1-3 business days. Product delivery may vary due to location and manufacturers holdings of stock. Outside areas delivery can take within 3-8 business days. We will provide you a tracking number and you can follow up us regarding the status of your product through email or you can call us on (02) 4228 3229.

We have a fair rate of $11 inc GST per order in our freight under $500 inc GST. Orders above $500 inc GST is freight free of charge. We are doing our best to keep a fair freight fees. FASTWAY is our Company’s Carrier and we require a physical address for us to ship the products. We don’t ship on PO Boxes and Parcel Lockers.

We can ship our products virtually worldwide. Please take not that there are restrictions and some products cannot be shipped to international destinations. Kindly check with us first for urgent request. For Large or out area orders we charge extra freight and you will always be advised at the time of order placement.

If you have any further questions, please Contact Us directly.